Karen and her team were exceptional in helping us purchase our new home. Karen has gone above and beyond in helping us throughout the process from start to finish and even after we closed the loan down. She has been very helpful with all things even with helping us with some of the moving coordination. Very diligent during the process, on time every time, on top of matters, always two or more steps ahead of everyone in the process. Extremely organized. Open to answers all our questions and provide us guidance not only on the house but also on the pre-approval, loan, etc. Karen and her team were not just selling a house, they were selling a home , always oriented on our needs, desires and budget. We did not felt alone in the process, after the loan close Karen and her team are still there with us getting us set up and guide us through the process of getting access to the community, set up water and electricity, etc. Definitely a team work fucus on client service and not just selling. One instance that we want to highlight is how Karen considered the fact that we came only for a weekend and with a toddler, which was not easy at all. She was always patience, and always looking a way to helps us with our daughter, even offer to watch her while she was sleeping so my wife and I could take turns to see houses. Also, during the showing Karen even look for playground and restaurants near to help us keep going considering nap time for our daughter. This make us feel that we could trust her and the she was truly honest and focus on our as a family to find our home.
Carlos Durand and Yesenia Rivera
31 December 2022, 03:07 AM
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